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Privacy Policy

Effective Date: April 11, 2026

MoveThatStuff (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (movethatstuff.com), our customer portal (moveflow.movethatstuff.com), or engage our moving services.

1. Information We Collect

Information You Provide

  • Contact information: Name, email address, phone number, mailing address.
  • Move details: Origin and destination addresses, inventory lists, preferred dates, special handling instructions.
  • Payment information: Credit/debit card details processed securely through Stripe. We do not store your full card number.
  • Communications: Messages, emails, and SMS you send to or receive from us through our platform.
  • Signatures: Electronic signatures captured for estimates, contracts, and documents.

Information Collected Automatically

  • Usage data: Pages visited, time on site, browser type, device information.
  • IP address: Collected for security and fraud prevention.
  • Cookies: Used for authentication sessions and site functionality.

2. How We Use Your Information

  • Provide, manage, and improve our moving services.
  • Generate and manage estimates, invoices, and contracts.
  • Communicate with you about your move via email, SMS, phone, or in-app messaging.
  • Process payments and deposits.
  • Send appointment confirmations, scheduling updates, and service notifications.
  • Respond to your inquiries and provide customer support.
  • Comply with legal obligations and protect our rights.

3. SMS/Text Messaging

By providing your phone number during the estimate or booking process, you consent to receive SMS messages from MoveThatStuff related to your move, including estimate notifications, appointment confirmations, scheduling updates, and service communications.

  • Message frequency varies based on your move status.
  • Message and data rates may apply.
  • Reply STOP at any time to opt out of SMS messages.
  • Reply HELP for assistance.
  • We will not share your phone number with third parties for marketing purposes.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers: Payment processors (Stripe), email delivery (Resend), SMS delivery (Twilio) — only as needed to provide our services.
  • Legal requirements: When required by law, court order, or government request.
  • Business protection: To protect our rights, safety, or property, or that of our customers and the public.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted database connections (SSL/TLS), secure authentication, and role-based access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Move records are retained for a minimum of 3 years per federal and state requirements.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal retention requirements).
  • Opt out of SMS communications by replying STOP.
  • Opt out of marketing emails by clicking the unsubscribe link.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

MoveThatStuff

1566 N 166th E Ave, Tulsa, OK 74116

Phone: (918) 292-9350

Email: patricknorris@movethatstuff.com