Terms of Service

These Terms of Service ("Terms") govern all moving, packing, storage, and related services provided by MoveThatStuff (the "Company," "we," "us," or "our"), located at 1566 N 166th E Ave, Tulsa, OK 74116. By booking a move, signing an estimate or order for service, paying a deposit, authorizing payment, or allowing our crew to begin work, you (the "Customer" or "you") agree to these Terms along with the specific Estimate and Bill of Lading. In the event of any conflict, the written Estimate and Bill of Lading control.

We are licensed and insured (USDOT #3310246, (918) 292-9350). We reserve the right to update these Terms; the version in effect at the time of booking governs your move.

1. Definitions

• Estimate / Order for Service: The document outlining services, inventory, pricing, and scope.
• Bill of Lading: The contract and receipt for your property.
• PBO: Packed By Owner — items you pack yourself.
• Released Value Protection: Basic limited liability included at no extra cost ($0.60 per pound per article).

2. Estimates & Pricing

• All quotes are based on the inventory, addresses, access details, and services you provide. Quotes are not guaranteed unless marked as a binding flat-rate estimate.
• Hourly moves: Billed from crew arrival at origin to completion at destination. Minimum labor charges apply by crew size: 2 movers, 2 hours; 3 movers, 5 hours; 4 movers, 8 hours. The minimum for any other crew size is stated on your estimate. Travel time (warehouse to origin, and destination to terminal) is charged separately and is non-negotiable.
• Flat-rate / binding estimates: Fixed price based on the exact inventory and conditions listed. Additional items, services, stairs, long carries, or changes will incur extra charges at our standard hourly rate.
• We use Google Maps / routing software for distance calculations. Actual conditions on move day may affect time and cost.
• Estimates do not include packing supplies or services unless explicitly purchased and listed.

3. Customer Responsibilities & Prohibited Items

You must:

• Provide accurate inventory, addresses, access details, floor plans, and any special requirements (stairs, elevators, parking, bulky or fragile items).
• Ensure clear pathways and safe access for our crew and trucks.
• Disconnect and reconnect your own appliances (we do not handle gas, electric, or propane hookups).
• Be present or have an authorized representative available throughout the move.
• Pack your own non-furniture items unless you purchased our packing services.

Prohibited Items (we will not move): Hazardous materials, flammables, explosives, firearms, perishable foods, live plants or animals, illegal substances, or any items that could damage our equipment or other property. We reserve the right to refuse any item we deem unsafe.

We are not responsible for damage to PBO items, improperly packed goods, or pre-existing damage. You must disclose fragile, valuable, or antique items in advance.

4. Payments, Deposits & Cancellations

• Deposit: Required to book and lock your date and quote. $50 for local moves or 10% of the estimate for intrastate / long-distance moves. Deposit must be paid within 24 hours of confirmation and is applied to your final balance.
• Balance: Due in full before unloading at destination. We accept cash, bank checks, and all major credit/debit cards. No personal or business checks unless pre-approved.
• Cancellations: Cancel no later than 72 hours before your move or the deposit is forfeited. Rescheduled moves do not lose the deposit.
• Failure to pay may result in collection actions and credit reporting.

5. Additional Charges

Common extra fees applied only if needed and communicated in advance:

• Long carry, stairs, or shuttle beyond standard access.
• Parking issues or permits.
• Bulky, fragile, or special-handling items (pianos, safes, appliances).
• Extra items not on original inventory.
• Waiting time caused by you or building management.
• Fuel or mileage beyond quoted distance.
• Overnight or multi-day storage if the move exceeds one day.

Crew will notify you on-site; additional charges must be approved and paid before continuing.

6. Liability & Damage Protection

• Basic protection (included): Released Value at $0.60 per pound per article. Example: a 10-lb item damaged = $6 maximum reimbursement.
• Full Value Protection: Available for purchase. Contact our office in writing to request a quote based on your declared shipment value.

We are not liable for:

• Normal wear and tear, scratches, or electrical / mechanical failure.
• Mechanical derangement (internal malfunction of clocks, appliances, or electronics without visible external damage).
• Damage from your packing, your assistance, or acts of God (weather, traffic, etc.).
• Items left in the truck after you sign off.
• Damage to furniture or belongings when the customer has expressly requested we skip standard padding, blankets, or stretch wrap, as documented by the signed waiver.

The minimum damage threshold is $100 — claims below this will not be honored. You must inspect goods before signing the Bill of Lading. Signing accepts the move as complete with no visible damage or missing items.

7. Claims Procedure

• Report any damage or loss in writing within 30 days of delivery.
• Include photos, inventory reference, and a description of the damage.
• We will investigate and respond within 30 days of receiving the claim. Claims are subject to our valuation limits.

8. Storage

Short- or long-term storage is available. Monthly fees are billed on the anniversary date via the card on file. Minimum volume may apply. All storage is subject to a separate agreement and liens if unpaid.

9. Labor-Only Services (Loading and Unloading)

When we provide loading only or unloading only for a vehicle, trailer, U-Haul, POD, container, or similar transport that you or someone else provides, we do not transport your items. We do not control the vehicle, how the load rides, or the driving.

Loading: Before we load, our crew records the condition of your items. Our responsibility ends when loading is finished and the vehicle or container is closed and secured. We are not responsible for damage, loss, shifting, or theft that happens after that point. Before we leave, you confirm on the crew's phone whether any damage happened while we handled your items.

Unloading: Before we unload, our crew inspects the load with you and records and photographs any damage already present. Damage recorded at that point happened before we handled your items and is not our responsibility. After that point, we are responsible for damage our crew causes through careless handling.

Reporting: A damage report counts only when it is entered on the crew's phone before the crew leaves. Telling a crew member out loud, or reporting later, is not a report under these Terms.

Protection: Where we are responsible, protection is Released Value of $0.60 per pound per article. Higher valuation coverage is not offered on loading-only or unloading-only jobs.

Your responsibilities: You are responsible for the vehicle's condition and weight limits, for how it is loaded and secured, for the driving, and for providing the tie-downs and pads it needs. Payment is due when the crew finishes.

10. General Provisions

• Force Majeure: We are not liable for delays due to weather, traffic, road closures, or events beyond our control.
• Right to Refuse Service: We may stop work if conditions are unsafe, you are disrespectful to crew, or payment is not made.
• Governing Law: These Terms are governed by the laws of the State of Oklahoma. Venue is Tulsa County.
• Indemnification: You agree to indemnify us against claims arising from your negligence, inaccurate information, or failure to follow these Terms.
• Entire Agreement: These Terms, your Estimate, and your Bill of Lading form the full agreement. No verbal changes are binding.

By signing, you confirm you have read, understood, and agree to these Terms of Service.